One of my staff booked a room under the room block, yet her name was not on the list sent over. In my many, many years of event planning I have never experienced such ridiculous service with a hotel like this one, and NOT in a good way! I received an email 11 days AFTER the room block expired from Vickie Michel, National Sales Manager to inform me that they could not take reservations for 5 individuals, one being one of our instructors which was a last minute change on our end. We were given a decent rate for a room block for our attendees without penalty so I moved forward with this hotel.
Given our event concluded at the start of Jazz Fest, rates were high all over. Most recent, my employer had a training event in the ConferenceCentre on 11, which is connected to this hotel. I stayed at this hotel in May 2021 and had a decent experience. I travel often, both for work and vacations. I happen to know New Orleans relies heavily on tourism and such. You'd think that hotels would be on their A-Game as this Pandemic is settling down, and people are traveling again.